Privacy Policy & Data Dignity

Effective Date: May 2026

Last Revised: May 2026

A Message to Our Learners

At Eigen Inc., we believe that the future of education is personalized, empathetic, and boundaryless. To build an AI that doesn't just "inform" but truly "teaches," we rely on a sophisticated understanding of how you learn. This Privacy Policy is designed to be transparent about how we safeguard your digital presence while utilizing your interactions to pioneer the next generation of educational technology.

1. Our Philosophy: Privacy-by-Design

We do not view your data as a commodity; we view it as a trust. Our platform is built on the principle of Privacy-by-Design, meaning that security and anonymity are baked into the code of our lessons, not added as an afterthought.

2. Information We Harmonize (Data Collection)

To facilitate a seamless and adaptive learning experience, we collect the following categories of information:

2.1 Interaction & Learning Telemetry

The core of our Service is the conversational exchange between you and our AI mentors. We process:

  • Dialogue Transcripts: Textual records of your questions, explanations, and creative inputs.
  • Vocal Inflections (Audio): If using voice mode, we process audio data to understand pronunciation and intent.
  • Cognitive Markers:We analyze patterns in how long it takes to answer questions or which concepts require re-explanation. This is used solely to calibrate the AI's difficulty level to your specific needs.

2.2 Account & Verification Data

Standard identifiers such as name, email address, and encrypted billing information required to maintain your educational record across devices.

2.3 Technical Metadata

To ensure platform stability, we collect IP addresses, device identifiers, and browser types. This helps us optimize the AI's response latency for your specific hardware.

3. The Purpose of Processing: "Active Pedagogical Evolution"

We do not "record" for the sake of surveillance. We analyze interaction data for the following essential educational purposes:

  • Adaptive Learning Paths:Your past interactions allow the AI to remember that you struggled with "Quadratic Equations" last Tuesday, ensuring today's lesson provides the right scaffolding.
  • Model Refinement & Empathy Training: We use de-identified lesson data to train our proprietary models. This helps the AI recognize student frustration, celebrate breakthroughs, and provide more human-like, encouraging feedback.
  • Quality Assurance & Safety:To ensure our AI remains a safe space for learners of all ages, interactions are monitored for "jailbreaking" attempts or the generation of inappropriate content.

4. How We Protect Your Digital Identity

We use industry-standard security practices to protect your data.

  • Encryption: All data is encrypted in transit using TLS 1.3 and at rest using industry-standard encryption protocols.
  • Access Controls: Access to user data is restricted to essential personnel on a need-to-know basis for service operation and improvement.
  • Regular Security Reviews: We conduct regular reviews of our security practices and stay current with industry standards.

5. Third-Party Collaboration

We do not sell your personal data to advertisers or other companies. We only share data with trusted service providers who help us operate the platform:

  • Service Providers: Cloud infrastructure and AI providers (e.g., AWS, Google Cloud) who process data on our behalf under data processing agreements.
  • Analytics: We may use aggregated, anonymized data to understand usage patterns and improve our service.

6. Your Sovereignty (Rights and Choices)

You have the following rights regarding your data:

  • Account Deletion: You can request deletion of your account and associated data at any time by contacting us.
  • Data Access: You can request a copy of your personal data in a portable format.
  • Correction: You can update or correct your account information at any time.

7. Global Compliance

Children's Privacy (COPPA): If you are under 13, we require parental or guardian consent before using our service.

Data Protection: We comply with applicable privacy laws including GDPR, CCPA, and other regional regulations. If you have rights under these laws, please contact us to exercise them.

8. Data Retention

We retain interaction data only as long as necessary to fulfill your learning goals. After 24 months of inactivity, account data is automatically archived, and interaction logs are fully anonymized, becoming part of our permanent "Educational Intelligence" dataset that can no longer be linked to you.

9. Questions or Requests?

For any questions about this Privacy Policy or to exercise your privacy rights, please contact us at support@eigenteaches.com. We'll do our best to respond within a reasonable timeframe.